These Terms of Service govern your use of cloud-guardian.com and any subdomain, form, calculator, chat widget, or portal we operate on it. They are a contract between you and Cloud Guardian LLC, a New Jersey limited liability company. If you do not accept them, do not use the site.
These terms cover the website. If your organization has engaged us to deliver technical services, that relationship is governed by our Support Services Agreement and the Exhibits signed with it, which control over anything on this page in the event of a conflict.
1. Acceptance and changes
Using the site means you accept these terms as they read on the day you use it. We revise them from time to time. The version number and effective date at the top of this page tell you which version you are looking at, and material changes take effect when posted. Continuing to use the site after a change is acceptance of the revised terms.
2. What this site is, and what it is not
The site describes services we offer and provides estimating tools, articles, and contact forms. Nothing on it is an offer capable of acceptance, a quote, a warranty, or professional advice for your specific environment. Descriptions of services, response times, coverage areas, and capabilities are general and are superseded by whatever is written in a signed Exhibit.
Our pricing pages and the instant estimator produce estimates. They are generated from the inputs you supply, they do not account for the condition of your environment, your licensing position, or your compliance obligations, and they do not bind either of us. A price becomes a price when it appears on a quote we issue and you accept.
3. Artificial intelligence on this site and in our work
We use artificial intelligence in our business and we would rather say so plainly than bury it. Three things are worth knowing.
Content. Some material on this site, including articles, service descriptions, illustrations, and narration, is produced with AI assistance and reviewed by a person before it is published. Any scenario, name, company, or figure used to illustrate a point, including in our animated material, is invented. It depicts no real person, client, or incident, and any resemblance is coincidental.
Tools you interact with. Assistants, chat widgets, estimators, and triage tools on this site may be powered by machine learning models, including models operated by third parties on our behalf. Their output can be wrong, incomplete, or out of date. Treat it as a starting point, not as a decision. Do not submit passwords, API keys, cardholder data, protected health information, or anything else confidential or regulated through a public form or chat window. Send it through a channel we have agreed with you.
What we do with what you send. We do not sell what you submit, and we do not license it to anyone for training a general purpose model. We use it to answer you, to prepare a quote, and to run and improve our own services. Where a third party model provider processes it on our behalf, we use business or enterprise terms that exclude your content from that provider's model training. Our complete practice is described in our Privacy Policy.
We hold ourselves to the same standard we sell. If you want to see how AI systems get governed properly rather than informally, that is the subject of ISO/IEC 42001, which we implement for clients.
4. Automated access, scraping, and AI crawlers
You may read this site with a browser, and you may index it with a
crawler that honours our robots directives. We publish an
llms.txt and we permit AI crawlers to read and cite our
public pages, because we would rather be quoted accurately than not
quoted at all.
What is not permitted: bulk downloading in a way that degrades the site, circumventing access controls, harvesting contact details for unsolicited outreach, republishing substantial portions of our material as your own, or presenting our content in a way that implies we endorse a product or an opinion we have not endorsed. Attribution with a working link to the source page is the condition of quotation.
5. Acceptable use
Do not use the site to break the law, to test our defences without a written engagement, to introduce malicious code, to probe or scan infrastructure, to impersonate anyone, to submit another person's data without their authority, or to interfere with anyone else's use of the site. We may refuse or withdraw access to the site at any time, and we will report unlawful activity.
Security researchers are welcome. Contact us at our contact page before testing anything, and we will tell you what is in scope.
6. Forms, calls, and messages
When you submit a form you are asking us to reply, and you are confirming that you may share whatever you put in it. We may respond by email, phone, or text at the details you give us. Consent to be contacted about your enquiry is not a condition of buying anything, and you can stop marketing contact at any time by replying STOP, using the unsubscribe link, or telling us. Operational messages about an active service or incident are not marketing and continue regardless.
7. Intellectual property
The site, its text, layout, graphics, illustrations, animation, audio, code, and the Cloud Guardian LLC name and marks are ours or our licensors'. You get a personal, revocable, non exclusive licence to view and print pages for evaluating our services. Everything else, including reproduction, adaptation, and use of our material to train or fine tune a model that competes with us, requires our written permission.
If you send us an idea, a suggestion, or feedback about our services, we may use it without obligation to you. Do not send us anything you consider confidential unless we have a confidentiality agreement in place, in which case that agreement governs.
8. Third party sites, vendors, and marks
We link to vendors, standards bodies, and other third parties for your convenience. We do not control them and we are not responsible for their content, their products, or their handling of your data. Third party names and marks belong to their owners and appear here to identify products we support, not to imply any endorsement of us by them.
9. No warranty
The site is provided as is and as available. We do not warrant that it will be uninterrupted, secure, error free, or that anything on it is accurate or current. To the fullest extent New Jersey law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non infringement. Nothing in this section limits the service commitments in a signed Exhibit, which are the commitments we actually make.
10. Limitation of liability
To the fullest extent the law allows, Cloud Guardian LLC is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of your use of the site, however caused and on any theory of liability. Our total liability arising out of the site is limited to one hundred dollars. Liability arising out of services we deliver is addressed separately in the Support Services Agreement, which carries its own cap. Nothing here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.
11. Indemnity
You will defend and indemnify Cloud Guardian LLC against claims, losses, and reasonable legal costs arising from your misuse of the site, your breach of these terms, or your infringement of anyone's rights through material you submit.
12. Privacy
What we collect, why, how long we keep it, and the choices you have are set out in our Privacy Policy, which forms part of these terms. New Jersey residents have rights under the New Jersey Data Privacy Act, and that page explains how to exercise them.
13. Governing law and venue
New Jersey law governs these terms, without regard to its conflict of laws rules. Any dispute will be brought in the state or federal courts serving Middlesex County, New Jersey, and both parties consent to that jurisdiction. Any claim must be brought within one year of the event that gave rise to it.
14. General
If any provision is held unenforceable, the rest stands and the unenforceable provision is narrowed to the minimum extent needed to make it enforceable. Our failure to enforce a provision is not a waiver of it. You may not assign these terms; we may assign them in connection with a merger, acquisition, or sale of assets. These terms, the Privacy Policy, and any signed Exhibit are the entire agreement about the site.
15. Contact
Cloud Guardian LLC
643 Georges Rd, North Brunswick Township, NJ 08902
(732) 743-5472
Contact form
Version 4.0. Effective August 5, 2026. Supersedes all prior versions of the site terms.