Everything a Cloud Guardian client needs, in one place. Start a remote session, open a ticket, reach an on-call engineer, or check what is running. If production is down, call. Do not fill in a form.
Pick the fastest route for what you are dealing with. Severity, not politeness, decides which one you should use.
Systems down, ransomware suspected, no email, no phones, no network. Call immediately, any hour. A live engineer answers, not a queue.
(732) 743-5472 → 🖥️Start a screen-sharing session so an engineer can drive your machine while you watch every click. Nothing runs without you approving it.
Start a session → 🎫Something broken but not stopping work, a request, a new user, new hardware, or a question. Tracked, prioritized, and answered.
Submit a ticket → 💬Fastest route for a short question or a photo of an error message. Same number, real people.
Text (732) 743-5472 → 🤖Common issues resolved automatically on approved systems, 24/7, with a full audit log of every action taken. Escalates to a human the moment it is out of scope.
How it works → 📡Before you troubleshoot: check whether Microsoft 365, Google Workspace, or a major provider is having the outage instead of you.
Check status → 💳Pay an invoice, request a copy, update payment details, or ask a billing question. Handled by a person, not a portal you have to fight.
Billing options → 📚The fixes we walk clients through most often. Try these first and you may not need us at all, which is the point.
Open the guides → 🔐Ticket history, asset inventory, and documentation behind a login. Being rolled out to managed clients now. Ask us to enable your account.
Request access →Two rules, always. We tell you before we connect, and you can see everything we do. There is no hidden or unattended access on a workstation without it being in writing in your agreement.
Reach us at (732) 743-5472. The engineer confirms who you are and what you are seeing before anything connects, which is also how we keep a support call from being an attacker's easiest route in.
A single-use session link, sent to your verified email or by text. It expires after the session. If someone claiming to be us sends a remote link you did not ask for, hang up and call us on the number above.
Your screen stays visible to you, you can end the session at any moment, and every action is logged. Sessions on systems holding regulated data are recorded and retained.
What was wrong, what we changed, and what prevents it recurring. It lands in your ticket history rather than in one technician's memory.
We do not call out of the blue about a virus on your computer, we never ask for a password, and we never ask you to install remote software over the phone unless you opened the ticket. If that call happens, it is not us. Hang up and call (732) 743-5472.
For anything that is not stopping work. If it is stopping work, call (732) 743-5472 instead, because a phone call beats a form every time on severity.
Check the provider first. A surprising share of "our email is broken" turns out to be a platform-wide incident, and knowing that in thirty seconds saves everyone an hour.
The steps we walk people through most often. If one of these fixes it, you just saved yourself a ticket.
Straightforward, and handled by a person. No portal maze, no automated dunning emails from a system nobody monitors.
Every invoice carries a direct payment link. If you cannot find it, email sales@cloud-guardian.com and we will reissue it. We will never send new payment details by email without you confirming the change with us by phone first.
Duplicate invoices, statements, W-9, certificates of insurance, and vendor onboarding paperwork. Usually same business day.
Ask. Every line on our invoices maps to a ticket, a project, or an agreed recurring item, and we will show you which. If we got it wrong we correct it, we do not defend it.
Adding people, adding a location, or scaling down. No minimums and no long lock-in means changes take effect on the next cycle instead of at a renewal date twenty months away.
Monitoring and emergency response run 24/7, every day of the year. Standard requests are handled during business hours, and P0 or P1 issues page an on-call engineer regardless of the hour.
Phoned-in P0 and P1 issues reach a live engineer immediately. Tickets are triaged continuously, with the AI agent resolving common in-scope issues within minutes and everything else routed to an engineer. Response commitments for your specific agreement are written into it rather than implied.
Call. We are not the kind of provider that hides behind a ticket system. The portal exists because some people prefer it and because a written record is useful, not because we want a buffer between you and an engineer.
Yes. Middlesex and Somerset County is typically same business day and often same hour. The wider Tri-State area is same or next business day depending on severity.
Call anyway. If you are in the middle of an incident we will tell you honestly whether we can help and what it costs. Otherwise start with a free assessment and we will show you what your environment actually looks like.
It is rolling out to managed clients now, covering ticket history, asset inventory, and your documentation. Request access and we will enable your account.
If this is what you wish your current provider looked like, book a free assessment and we will show you what switching actually involves.